UX audit services that pinpoint where users struggle and why
A heuristic review, analytics deep-dive, and usability findings delivered as a prioritized fix list with effort estimates.
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In shortA UX audit is an expert review of your product's usability. Ours combines a heuristic review, analytics and usability findings into a prioritized fix list with effort estimates, delivered in 2–3 weeks by 1–2 senior designers for $5,000–$15,000.
What is a UX audit?
A UX audit is a structured expert evaluation of a digital product that finds where users struggle, explains why, and ranks the fixes by impact and effort, so teams improve the product without guessing.
Unlike usability testing services, which watch real users complete tasks, an audit is run by experienced designers against established usability heuristics, accessibility guidelines and your product analytics.
What does our UX audit include?
Our UX audit includes 4 parts: a heuristic review, an analytics review, an accessibility check, and a prioritized fix roadmap.
- Heuristic review. Key flows evaluated against recognized usability heuristics such as Nielsen's 10.
- Analytics review. Funnels and drop-off points checked to show where users leave.
- Accessibility check. Common WCAG issues flagged across the audited screens.
- Fix roadmap. Every finding ranked by impact and effort, with an estimate.
How does the UX audit process work?
The UX audit process takes 2–3 weeks and runs in 4 steps, from agreeing the goals to handing over the prioritized roadmap.
Kick-off and goals
We agree the flows, metrics and user groups to audit.
Review
Designers run the heuristic, analytics and accessibility reviews.
Synthesis
Findings are grouped, evidenced with screenshots and scored.
Roadmap handover
We walk your team through the prioritized fixes and estimates.
UX audit vs usability testing
A UX audit is expert-led and fast; usability testing is user-led and shows real behavior. Most teams run an audit first, then test the riskiest flows with users.
| Criterion | UX audit | Usability testing |
|---|---|---|
| Who evaluates | Senior UX designers | Real users |
| Main output | Prioritized fix list | Observed task failures |
| Typical timeline | 2–3 weeks | 1–3 weeks |
| Best for | Finding issues broadly and fast | Validating specific flows |
How much does a UX audit cost?
A UX audit costs $5,000–$15,000 and takes 2–3 weeks with 1–2 designers. The price depends on the number of flows, platforms and user groups in scope.
Related:UX consulting services
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“The designers who did our research were the same ones who stayed through engineering and launch. That is the only reason the design survived contact with development.”
— Director of Product, ToolsGroup